Shipping and Delivery

Shipping times for each product vary based on availability. The availability of each product is displayed when you place an order at https://www.whoohey.com If your order contains multiple products, the estimated shipping time will be based on which product needs the longest. We generally do not split orders, but we will ask customers if they want to ship the products that are in stock first.

1.In stock: You should plan for at least 2-3 business days from the time your order is placed until it is shipped. Please also keep in mind that the number of days refers to "business" days, which is Monday through Friday.

2.Back-ordered: Usually it will take 2-3 weeks to ship out.

3.Pre-order: We will ship it within 3~4 weeks.If the time is extended due to force majeure, or if it can be shipped in advance, we will notify you.

Orders will be shipped by FedEx, UPS or DHL. We are unable to ship to PO Boxes. Due to air transportation restrictions, it is recommended to purchase no more than two batteries per order. For orders from areas such as Alaska, Hawaii, puerto rico or the central mountainous regions, delivery time will be slightly longer.

We offer free air post shipping on orders of $100 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled. The following countries do not have air post transportation channels yet：Alaska, Puerto Rico, Guam, Hawaii, Cyprus, Iceland, Iran, Kazakhstan, Maldives, Pakistan, Philippines, Sri Lanka, Costa Rica, French Polynesia, etc.

 

Update

Sept. 23, 2024: Due to recent export policy requirements, BNF cannot be sent by air post. It can only be sent by express delivery. Therefore, if you purchase BNF, an express fee will apply, and it will be sent via express. 

 

Whoa!hay offers United States Postal Service (USPS), FedEx, DHL, and UPS, air post shipping options.

If you choose free air post, we will ship for you via air post with tracking number and tracking information, you can track it till it arrives at your home.

Normally, Airpost will spend 25-35 workdays to arrive except for some special remote countries, like Brazil, Indonesia, etc. (If you do not receive the package within the estimated time or the tracking link shows any abnormalities, please contact Customer Support within one week. We accept no responsibilities and liabilities for customers who haven't received the package for 45 days after the package was sent, but haven't contacted Customer Support )

If you choose the Express shipping way, we will ship for you via FedEx, DHL, or UPS, etc., which is better for shipping to your country.

Normally, commercial Express shipping way (DHL, FEDEX, or UPS, etc.) will spend 3-5 workdays to arrive (except to Brazil, Indonesia, etc)

1.These are estimated delivery times only, Whoa!hay can not guarantee an exact delivery time.

2.The estimated delivery time may be longer if any battery is included in your order.

3.We do not assume any responsibility or obligation for the delay in shipping time, because this is beyond our control.

1. Customers should be responsible for paying customs taxes.

2.No Hotel Addresses: We do not allow orders to be shipped to hotels. Please provide a permanent street address.

3.PO Boxes: Shipments to PO Boxes are reviewed on a case by case basis and may be declined.

4.Refunds: All orders that are declined by us due to any of these rules are voided with your method of payment and the order is canceled.

5.We can only modify a wrong address if customers contact us before the package is marked as shipped.

6.We cannot change shipping addresses after the order has been shipped. If additional fees are required to re-ship packages due to address errors, the customer will be responsible for this fee.

7.Packages that are returned because of an incorrect address provided by the customer will be subject to an additional shipping charge.

8.If the customs clearance could not be completed due to the customer's reasons and the package needs to be reshipped after the package is returned, additional shipping costs will be required.

For special shipping requests, please contact Whoa!hay Support. Please confirm your address before payment. If you enter the wrong address, please contact Whoa!hay Support in a timely manner. We will contact logistics personnel to solve the problem.Whoa!hay orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

 

Whoa!hay assumes no responsibility for delayed or rejected orders due to the following reasons:

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
7. The consignee address is a school, unit, or residential community where the courier has no access.

After the order is shipped, you will receive a notification email containing the waybill number. You can click the link and skip to the express company’s official website to check your package shipment status.

1. Log in to your Whoa!hay account and look at your order history.

2. Contact Whoa!hay Support (Send emails to sales@whoohey.com)

As Whoa!hay products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact iFlight Support.

Once you (or someone else on your behalf) signs for the item, iFlight will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video(from opening the shipping box to inspecting the product's internal packaging and exterior) and check the items according to the packing list. If items are missing or damaged, please contact Whoa!hay Support within 24 hours after you receive the package so that we can resolve the problem immediately.

Otherwise, we will not be able to solve the problem of items damaged after you sign for the package, nor can we process claims for missing items.